Tonyjustin
Member
- Joined
- May 27, 2016
- Messages
- 7
- Reaction score
- 1
- Location
- Lee's Summit, MO
- My Car
- 1972 Project, 351 Cleveland, T-5 Trans
Just wanted to give everyone a heads up about dealing with Eckler's. I ordered two outside mirrors for my '72 fastback. After trying two other places without success, Mac's (Eckler's) had them both in stock. I confirmed twice with the person on the phone both were in stock and would be shipped. A few days later, I received one mirror and was notified the other was backordered with shipment date in late July. My car had a date with the paint booth in mid-July. I called to find out the mistake and was told I was out of luck. Further, Eckler's charged me the full amount of shipping even though only one mirror was sent. I asked them to cancel the backordered mirror, which they agreed but would only refund $8.00 of the $30.00 shipping costs. I also need to return the first mirror, which is fine with me, but it has to be at my expense.
I believe I was misinformed by Eckler's and should be able to return the mirror at their expense. I was able to find both mirrors through another supplier and met my deadline; however, Eckler's lied to me when I placed the order and now doesn't want to make it right. I am disputing the charge on my Visa card.
Lastly, I got an email from Eckler's asking me to post feedback on how my "experience" went. I posted an honest but unflattering feedback and then got a follow up email telling me the feedback was unsuitable for their website. What a crock! I didn't swear or make any exaggerated statements. Just told the truth. Needless to say, Eckler's is off my list of suppliers. Mustangs Unlimited is by far a superior supplier.
Thanks for reading my rant.
I believe I was misinformed by Eckler's and should be able to return the mirror at their expense. I was able to find both mirrors through another supplier and met my deadline; however, Eckler's lied to me when I placed the order and now doesn't want to make it right. I am disputing the charge on my Visa card.
Lastly, I got an email from Eckler's asking me to post feedback on how my "experience" went. I posted an honest but unflattering feedback and then got a follow up email telling me the feedback was unsuitable for their website. What a crock! I didn't swear or make any exaggerated statements. Just told the truth. Needless to say, Eckler's is off my list of suppliers. Mustangs Unlimited is by far a superior supplier.
Thanks for reading my rant.