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Complete exhaust system
#1
I bought a complete exhaust system from a Pony Parts place, The muffler hangers are universal, no bracket to the frame, just the rubber, there are no brackets on the mufflers to fasten them to, 2 doughnut gaskets that are not needed and they shorted me 2 clamps.
When I called, I was transferred to tech support to leave a message, I did, it was never returned.
On the plus side, the pipes were bent correct, but the tail pipes are too short to exit the rear valance. The part number is EXK3F and they were $299.00
If I wanted something that didn't look factory, I would have went to Midas Muffler.
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#2
ouch! sorry to hear that. hope you can get things worked out.

Eric


[Image: a58hgh.jpg]
DRIVE IT DON'T STORE IT!
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#3
Bummer. Write them a letter and include the address for this post. A little bad publicity goes a long way if 1st attempts don't work in seeking a remedy.

[Image: 386_07_10_13_5_58_42.jpeg]
My Mustangs:
71 M-code Mach 1, Medium Blue/White Sport, 4R70W, 3L50, Factory Ram Air.
72 Q-code Mach 1, Pewter/Black Sport, 4-spd, 3L25.
65 Convertible, Britney Blue/White/White, more modified than original.
05 Convertible, Legend Lime/Tan/Tan, future classic??
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#4
That's pretty horrible, not just getting incompatible parts but the shoddy service as well. Hope it works out for you Don.

Steve



[Image: 25yvyp3.jpg]
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#5
don29163;18101 Wrote:I bought a complete exhaust system from a Pony Parts place, The muffler hangers are universal, no bracket to the frame, just the rubber, there are no brackets on the mufflers to fasten them to, 2 doughnut gaskets that are not needed and they shorted me 2 clamps.
When I called, I was transferred to tech support to leave a message, I did, it was never returned.
On the plus side, the pipes were bent correct, but the tail pipes are too short to exit the rear valance. The part number is EXK3F and they were $299.00
If I wanted something that didn't look factory, I would have went to Midas Muffler.

Don,

That is our part number and I understand your concern. Just so you know there are 5 guys in our tech department that answer questions, but they work on all of our restoration & performance jobs and each take time once to twice a day to go through 100's of email and voice mails so it's not that they are ignoring you it's just that they may not of gotten to your question yet. In the future use me if you have issues as that is my reason for being on the site. Somebody will be contacting you today from customer service to get you all squared away.

Steve


Steve Riss | CJPP Forum Administrator
CJ Pony Parts, Inc.
1-800-888-6473 ext. 143

Facebook | Twitter | Google + | YouTube | CJ Blog
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#6
Hey Don, let us know how it turns out. It's good that someone from CJ saw your post. Hopefully they'll make it right. You said "a Pony Parts place", did you use CJ Pony Parts specifically?

Steve



[Image: 25yvyp3.jpg]
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#7
sm3570;18236 Wrote:Hey Don, let us know how it turns out. It's good that someone from CJ saw your post. Hopefully they'll make it right. You said "a Pony Parts place", did you use CJ Pony Parts specifically?

Yes, I did
And they still have not called...I was here all day.
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#8
Uh oh.

[Image: 386_07_10_13_5_58_42.jpeg]
My Mustangs:
71 M-code Mach 1, Medium Blue/White Sport, 4R70W, 3L50, Factory Ram Air.
72 Q-code Mach 1, Pewter/Black Sport, 4-spd, 3L25.
65 Convertible, Britney Blue/White/White, more modified than original.
05 Convertible, Legend Lime/Tan/Tan, future classic??
  Reply
#9
Don65Stang;18261 Wrote:Uh oh.
There's a fire burning in them there hills ! (1st rule of customer service=put out the fire quickly before it becomes an inferno)

LOVE OF BEAUTY IS TASTE..THE CREATION OF BEAUTY IS ART
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#10
I am going to chime it just to add to the urgency of Steve Riss calling you back personally and getting it all handled. I will be shopping for exhaust and I want to know the outcome - I already know more than is good for their business but will hold my final judgement for the final outcome. Good call out.
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